Richemont E-commerce Director

Milan • Italy

Monday, September 1, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious maisons and commitment to excellence. As part of a global conglomerate, Richemont offers unparalleled opportunities for career growth and development within a diverse and innovative environment. The company values diversity, creativity, and the unique contributions of its employees, fostering a culture of collaboration and continuous improvement.

1. Lead and execute a comprehensive e-commerce strategy aligned with global brand goals and sales objectives.
2. Manage the digital P&L, identifying drivers of revenue, profitability, and customer growth.
3. Develop and manage the channel financial plan, including sales targets and investment planning.
4. Collaborate with the Finance team to update forecasts, track performance, and identify risks and opportunities.
5. Work closely with Supply Chain to ensure optimal assortment mix and inventory availability.
6. Influence platform features and capabilities based on international consumer insights.
7. Collaborate with US-based digital leadership to shape the roadmap for local needs.
8. Establish criteria for scalable regional expansion, including consumer demand and operational readiness.
9. Evaluate technology partners and platforms to support sustainable growth.
10. Optimize online shopping experience through UX, merchandising, content, and conversion strategies.
11. Utilize analytics to track performance, customer behavior, and marketing effectiveness.
12. Implement merchandising strategies and site improvements tailored to customer behavior.
13. Ensure media, SEO, content, and marketing strategies are optimized and executed timely.
14. Collaborate with Omnichannel Manager to drive CRM campaigns and clienteling activities.
15. Track and report on KPIs, channel performance, and customer behavior to inform strategy.

1. Strong experience leading digital commerce operations.
2. Proven success in driving e-commerce growth with commercial acumen.
3. Fluency in Italian and English.

1. Strong collaboration and communication skills.
2. Ability to influence cross-functional teams and senior leadership.
3. Passion for customer experience and brand storytelling.
4. Ability to foster a culture of collaboration, innovation, and continuous improvement.

Extensive experience in leading digital commerce operations, including analytics tools and third-party tech stacks.

Richemont offers a supportive work environment that values freedom, collegiality, loyalty, and solidarity. Employees benefit from a culture that fosters empathy, curiosity, courage, humility, and integrity.

Richemont prides itself on its rich diversity of arts, cultures, and human skills. The company is committed to fostering untapped potential and caring for the world it inhabits. It values empathy, curiosity, courage, humility, and integrity, creating a workplace that encourages innovation and collaboration.