Richemont e-Boutique Sales Associate

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious Maisons, each embodying a unique heritage and craftsmanship. As part of the Richemont family, employees are immersed in an environment that values excellence, innovation, and the creation of memorable experiences for clients worldwide.

1. Serve as the primary contact for clients across various channels including phone, email, live chat, and social media.
2. Develop and manage a personal e-commerce client portfolio through proactive clienteling activities.
3. Provide support to physical boutiques and maintain synergy with retail operations.
4. Deliver exceptional customer support and service quality.
5. Maintain extensive product knowledge and proficiency in company tools.
6. Adhere to company guidelines to uphold the brand's quality standards.
7. Embrace constructive feedback to enhance personal, team, and departmental growth.

1. Background in retail, hospitality, or customer service.
2. Fluency in German (preferably Swiss German) and English.

1. Excellent customer service acumen.
2. Strong sales capabilities.
3. Proficiency in computer applications.
4. Native-level written and verbal communication skills in German and English.
5. Ability to handle challenging situations constructively.
6. Collaborative approach to improving work processes and tools.
7. Willingness to acquire new skills and knowledge.

Experience in retail, hospitality, or customer service sectors is essential, with a focus on customer management and sales.

Competitive salary including a 13th-month salary, bonus, commission, and full travel expense reimbursement.

Professional development opportunities in a supportive and international environment. Participation in team-building and social events. Exposure to a diverse range of brands and departments.

Richemont fosters a collaborative and dynamic workplace culture that encourages personal growth and professional development. Employees are part of a global community of dedicated professionals, with opportunities to learn and share knowledge across different brands and departments.