Richemont Data Analyst, Voice of Customer

Richemont, a prominent luxury goods holding company, is renowned for its prestigious portfolio of iconic Maisons, each with a rich heritage and commitment to excellence. As an employer, Richemont offers a dynamic and international work environment that fosters innovation and creativity, encouraging employees to harness their full potential. The company values diversity and inclusivity, making it a sought-after destination for professionals in the luxury fashion industry.

1. Collaborate closely with the Voice of Customer (VoC) Manager to support the VoC program and strategy.
2. Co-develop high-value analyses with the Maisons, including actionable recommendations to guide VoC strategy.
3. Structure and leverage VoC data within Google Cloud platforms such as BigQuery and Looker.
4. Innovate with AI and Gen AI to enrich customer insights from unstructured data, including verbatims and feedback.
5. Identify emerging trends from unsolicited feedback, including social media and reviews, to anticipate customer expectations.
6. Work with Visualization Specialists to develop dynamic dashboards that democratize VoC data usage and accelerate informed decision-making.
7. Identify new data sources and optimize workflows to enhance and expedite access to VoC data.

1. Minimum of 3 years of experience in data analysis or customer insights.
2. Proficiency in data tools such as BigQuery, Looker, SQL, and Python.
3. Excellent storytelling skills to transform data into clear recommendations.
4. Ability to leverage data to reveal strategic insights.
5. Experience in structuring and optimizing data workflows.
6. Curiosity and passion for new technologies, particularly AI and Gen AI applied to VoC.

1. Data analysis
2. Customer insights
3. Data storytelling
4. Workflow optimization
5. AI and Gen AI proficiency
6. Collaboration in diverse teams

A minimum of 3 years in data analysis or customer insights, preferably with experience in a consumer insights agency and familiarity with Medallia.

Opportunity to contribute to a high-impact, data-driven transformation in an international, stimulating environment focused on customer experience.

Richemont's culture is distinguished by its embrace of diversity in arts, cultures, and human skills, fostering an environment where untapped potential is encouraged. The company values freedom, collegiality, loyalty, and solidarity, while promoting empathy, curiosity, courage, humility, and integrity. Richemont is committed to caring for the world in which it operates.