Richemont Customer Service Specialist

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of brands and commitment to excellence. As part of this illustrious conglomerate, Richemont offers a dynamic and inclusive work environment that values diversity and fosters innovation. Employees are encouraged to harness their unique talents and contribute to the company's legacy of luxury and craftsmanship.

1. Serve as the initial point of contact for customer inquiries via email, telephone, and in-person interactions.
2. Address customer queries or direct them to the appropriate department for resolution.
3. Receive and process orders from the Sales Team, Distributors, and Wholesale Customers using Repspark or Bluecherry systems.
4. Establish and maintain sustainable relationships and trust with customers through open and interactive communication.
5. Create, amend, and dispatch sales orders in Repspark, confirming quantities, pricing, and custom embroidery instructions.
6. Coordinate with the internal embroidery department on new logo originations, updates, and instructions.
7. Provide customers with updates on their orders from inception to completion, particularly for event or rush orders, including tracking and follow-up communications.
8. Generate regular reports to track orders and furnish information to sales representatives and customers regarding current and future orders.
9. Offer general sales support from an office level.
10. Conduct bi-weekly catch-up calls with Sales Representatives.
11. Engage in quarterly calls with Key Account customers to discuss needs, updates, and sell-through.
12. Collaborate with Marketing for product launches aimed at online retailers and other wholesale customers.
13. Organize returns for all Wholesale customers, including issuing credit memos.
14. Manage EU Warehouse daily reporting, updating orders, and sending embroidery orders to the EU embroiderer.

1. Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and SharePoint.
2. Familiarity with Bluecherry, WMS Softeon, and B2B Repspark systems.
3. Exceptional attention to detail.
4. Strong time management skills.
5. Ability to prioritize and multitask effectively.
6. Excellent communication skills with internal departments.
7. Professional telephone etiquette.
8. Confidence in engaging with a diverse range of customers via phone, email, and face-to-face interactions.
9. Interest in golf is considered advantageous.

Experience in customer service or a related field within the luxury fashion or retail industry is preferred.

Richemont offers a comprehensive benefits package, fostering a supportive and enriching work environment that values employee well-being and professional growth.

Richemont prides itself on a culture that celebrates diversity and the unique contributions of its employees. The company values freedom, collegiality, loyalty, and solidarity, while fostering empathy, curiosity, courage, humility, and integrity. Richemont is committed to making a positive impact on the world.