Richemont Customer Service Manager

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of brands and commitment to excellence. As part of Richemont Americas, the company fosters a diverse and inclusive workplace, believing that such an environment fuels creativity and innovation. Richemont is dedicated to reflecting the diversity of its clientele and communities, striving to create a workforce that embodies these values.

1. Oversee the logistics of repairs within the designated zone, ensuring a seamless flow throughout receiving, final control, and shipping processes, with an emphasis on small batch management.
2. Ensure compliance with all receiving procedures, including SAS, video tracking, and filing, while maintaining security and accurate sorting for repairs and spare parts.
3. Expedite repairs to the registration phase to maintain continuous flow and perform final commercial control to verify alignment of completed work and invoices with initial estimates.
4. Organize repairs by destination, ensuring proper packing standards and managing carrier relationships to optimize shipping efficiency.
5. Continuously monitor Work In Progress (WIP) at each repair stage, resolving anomalies, identifying bottlenecks, and implementing corrective actions such as resource reallocation.
6. Lead daily morning meetings for the administrative area, fostering staff versatility and adaptability through organized rotations, and provide performance feedback.
7. Consistently apply central Maisons policies across all relevant processes and activities.

1. Master’s degree in engineering or logistics preferred.
2. More than 5 years of experience in customer service, logistics, or a related field.
3. Project management experience is a plus.

1. Ability to work independently and manage responsibilities effectively.
2. Excellent verbal and written communication skills.
3. Consistent and dependable in meeting deadlines and maintaining standards.
4. Experience with Lean principles or tools.
5. Strong analytical and problem-solving abilities.
6. Collaborative and able to work effectively within a team.
7. Ability to adapt to changing priorities and implement new processes.

More than 5 years of experience in customer service, logistics, or a related field, with project management experience considered a plus.

Master’s degree in engineering or logistics preferred.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. The package also includes wellness reimbursement, paid time off, and volunteer time off days to support community initiatives.

Richemont prides itself on crafting the future by fostering a culture of diversity and inclusion. The company values the health and well-being of its associates, offering robust support for work-life balance and encouraging community engagement.