Richemont Customer Service Logistics Administrator

New York City • USA

Tuesday, November 4, 2025

Richemont is a distinguished leader in the luxury goods industry, renowned for its prestigious portfolio of Maisons including Cartier, Van Cleef & Arpels, and Montblanc. As part of Richemont Americas, the company is committed to fostering a diverse and inclusive workplace that reflects the rich diversity of its clientele and communities. Richemont values creativity and knowledge, striving to deliver excellence through its talented workforce.

1. Process spare parts and stock reception, including packing and unpacking of local and international shipments, intercompany transfers, and stock postings.
2. Receive and open parcels from carriers following strict security guidelines.
3. Pack parcels with products and corresponding packaging in adherence to security protocols.
4. Prepare hazmat shipments in compliance with FAA guidelines and policies.
5. Ensure accurate completion of shipping labels and documentation as per company procedures.
6. Fill out Bills of Lading and Airway bills for local, international, and high-value shipments.
7. Manage the Shipping/Receiving Mailbox and respond to internal client inquiries according to key performance indicators.
8. Order packaging and supplies to support departmental processes.
9. Deliver incoming items and supplies to internal staging areas.

1. High school diploma required; some college education preferred.
2. Minimum of 2 years experience in a production-based environment preferred.
3. Previous experience with SAP is advantageous.
4. Proactive with the ability to follow directions, make decisions, problem-solve, and adapt to change.
5. Ability to collaborate on cross-functional projects or tasks based on business needs.
6. Capability to escalate issues regarding missing products to supervisors and security.
7. Excellent verbal, written, and interpersonal communication skills.
8. Proficient in Microsoft Office and Windows.

1. Attention to detail and accuracy in shipping processes.
2. Strong organizational and multitasking abilities.
3. Effective communication skills.
4. Proficiency in computer applications and software.
5. Ability to operate packaging equipment safely.

A minimum of 2 years in a production-based environment is preferred, with experience in logistics or customer service roles being advantageous.

High school diploma required; some college education preferred.

Salary will be negotiated based on relevant skills and experience.

Richemont provides a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. The package also includes wellness reimbursement, paid time off, and volunteer time off days.

Richemont champions a culture of diversity and inclusion, encouraging creativity and collaboration among its employees. The company is dedicated to crafting a future where excellence is achieved through a workforce that mirrors the diversity of its clients and communities.