Richemont Customer Service Administrator

Richemont, a distinguished leader in the luxury goods industry, is renowned for its prestigious portfolio of brands. As a part of this illustrious conglomerate, the company offers a dynamic and enriching work environment, fostering innovation and excellence in the luxury sector.

1. Register and manage repair processes within the system for the Thailand market.
2. Prepare cost estimates and invoices for customer service operations.
3. Order and manage spare parts and consumables, ensuring timely follow-up on deliveries and returns.
4. Coordinate with boutiques and logistics for repairs requiring third-party or international handling.
5. Monitor repair status and communicate updates to all stakeholders, including boutiques and overseas partners.
6. Maintain and communicate expected repair completion dates.
7. Monitor and ensure high standards of service quality.
8. Participate in stock-taking activities.
9. Provide process, policy, and system support to boutiques.
10. Train new employees on customer service workflows and operations.
11. Conduct regular visits to boutiques to ensure alignment and support.
12. Escalate issues to management that may impact health, safety, compliance, or client satisfaction.
13. Contribute to projects and initiatives aimed at improving performance objectives.
14. Perform additional administrative duties as required.

1. Fluency in Thai and proficiency in English, both written and spoken.

1. Proficient in PC usage, with SAP knowledge considered an advantage.
2. Strong interpersonal and communication abilities.
3. Creative mindset with a positive and eager-to-learn attitude.
4. Ability to multitask effectively.
5. Capable of working independently or collaboratively in a fast-paced environment.
6. Strong team collaboration skills.

Experience in customer service or administrative roles within a fast-paced environment is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the luxury sector.

Richemont fosters a culture of innovation, collaboration, and excellence. The company values diversity and encourages a supportive and inclusive work environment where creativity and initiative are celebrated.