Richemont Customer Contact Administrator

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of brands, encompassing jewelry, watches, and fashion. As part of a global conglomerate, Richemont offers unparalleled opportunities for career advancement and professional growth within an environment that values innovation, diversity, and excellence.

1. Manage all communication related to product repair and parts with B2B clients, including internal and external boutiques, authorized and unauthorized retailers, and Richemont's Client Relations Center.
2. Respond to inquiries concerning repairs and parts, including quotations, pricing, lead times, and delays.
3. Update and communicate estimated repair completion dates based on information from parts supply teams and product repair teams.
4. Track and report parts delay issues to customers.
5. Manage missing information required for quotations, such as customer requests and price confirmations.
6. Escalate complex claim cases to brand headquarters and regional offices.
7. Provide technical support for parts ordering and system usage for retailers and workshops.
8. Oversee repairs awaiting quotation responses and manage tasks post-approval, including label printing and parts preparation.
9. Manage repairs sent to brand manufacturers, including document preparation and follow-up.
10. Verify inbound and outbound status to and from boutiques.
11. Handle cases involving counterfeit and stolen goods.

1. Bachelor’s degree or higher
2. Minimum of 7 years of relevant experience

1. Excellent communication and analytical skills
2. Proficiency in English and MS Office
3. Systematic and meticulous work processing ability
4. Excellent time management and multitasking abilities

Minimum of 7 years of relevant experience, preferably in the watch or jewelry industry or the luxury sector.

Bachelor’s degree or higher

Richemont offers a dynamic work environment with opportunities for career advancement, professional development, and a comprehensive benefits package.

Richemont prides itself on a culture that celebrates diversity, creativity, and collaboration. The company values freedom, collegiality, loyalty, and solidarity, fostering an environment of empathy, curiosity, courage, humility, and integrity.