Richemont CRM Manager

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of luxury brands. As an employer, Richemont offers a dynamic and innovative environment where creativity and excellence are at the forefront. The company is committed to fostering a culture of collaboration and growth, providing employees with opportunities to engage with iconic brands and contribute to the luxury industry's evolution.

1. Define and sustain a healthy and active customer base to ensure business sustainability and growth.
2. Develop and implement the client engagement strategy in Japan to enhance client recruitment, loyalty, and satisfaction.
3. Manage and execute customer loyalty initiatives, including email campaigns, client gifts, events, and VIP treatments.
4. Coordinate activities with various departments such as Boutiques, Retail, Marketing, and PR, as well as HQ.
5. Collaborate with the global team to update and implement improvements in the CRM APP for the Japanese market.
6. Measure and analyze the impact of CRM-related events, providing recommendations for future initiatives.
7. Manage new customer recruitment projects, including partnerships with external entities.
8. Analyze customer data to understand profiles and build key performance indicators for CRM actions.
9. Ensure compliance with Richemont's privacy policy and related legal requirements, acting as the main contact for personal information topics.
10. Lead the improvement and efficient use of the Clienteling tool in Japan, enriching individual contact plans for sales associates.
11. Develop and implement client treatment strategies, including customized plans for events and gifting to enhance client relationships.

1. Over 2 years of experience in CRM, Client Engagement, or Clienteling within the luxury fashion industry.
2. Experience in client-facing roles.
3. Strong analytical skills combined with creative thinking and business acumen.
4. Native-level English proficiency and business-level Japanese skills.
5. Proficiency in Microsoft Office.

1. Business acumen
2. High energy and motivational skills
3. Resilience and toughness
4. Proactive and self-driven
5. Strategic thinking
6. Strong persuasion skills
7. Sensitivity to clients' needs and aspirations
8. Ability to manage multiple projects simultaneously
9. Result-oriented

A minimum of 2 years in CRM, Client Engagement, or Clienteling roles within the luxury fashion industry is required.

Richemont offers a comprehensive benefits package, including opportunities for professional development and engagement with leading luxury brands.

Richemont fosters a culture of innovation and excellence, encouraging collaboration and creativity. Employees are empowered to contribute to the company's prestigious legacy while developing their own professional skills in a supportive and dynamic environment.