Richemont Client Strategy Manager

Richemont, a distinguished conglomerate in the luxury goods sector, is renowned for its ownership of prestigious Maisons specializing in fine jewelry, exquisite watches, and premium accessories. Upholding a legacy of style, quality, and craftsmanship, Richemont is committed to preserving the heritage of its Maisons while fostering innovation and creativity in product design.

1. Collaborate with Maisons to understand their strategic objectives, business goals, and client needs.
2. Summarize complex and varied information into cohesive, compelling stories through presentations, KPIs, and analysis.
3. Leverage a design-driven model to bring ideas to life, considering market understanding, capabilities, and financial feasibility.
4. Lead workshops, brainstorming sessions, and design sprints to facilitate ideation and problem-solving.
5. Create compelling visual representations, including journey maps, personas, and prototypes, to communicate design concepts and strategies effectively.
6. Collaborate closely with cross-functional teams, including technology, marketing, and operations, to ensure seamless implementation of design solutions.
7. Identify key best practices within Maisons and the industry to create awareness in the Richemont Client Community.
8. Provide strategic guidance and recommendations to Maisons based on market best practices and emerging trends.
9. Set appropriate KPIs and measurement protocols to track the impact of initiatives.

1. University degree with an outstanding academic record from a recognized university or business school.
2. 3-5 years of experience in consulting, ideally with a leading consulting firm or digital/design agency.

1. Strong marketing knowledge and expertise in CX design best practices and trends.
2. Exceptional analytical, design, and problem-solving skills with the ability to exercise mature judgment.
3. Demonstrated ability to build strong relationships and work within multi-disciplinary teams.
4. Experience and passion for creating customer-centered experiences that solve business problems.
5. Sound understanding of technology and emerging trends.
6. Fluency in French and English is mandatory.

3-5 years of experience in consulting, ideally with a leading consulting firm or digital/design agency.

University degree with an outstanding academic record from a recognized university or business school.

Opportunity to deepen knowledge of client data use cases and priorities within the luxury industry.

The Richemont Group Marketing Department is a dynamic, multi-disciplinary, and forward-thinking team. It leads the client-centric transformation within the company, blending activation, client and sales experience, marketing science, data, and AI.