Richemont Client Relations Specialist

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious Maisons, each of which embodies a unique heritage of craftsmanship and innovation. As part of the Richemont family, employees are immersed in an environment that values creativity, excellence, and diversity, offering unparalleled opportunities for professional growth and development.

1. Register and manage repair processes within the system.
2. Prepare cost estimates and invoices for clients.
3. Order and track spare parts and consumables, managing deliveries and returns.
4. Coordinate with Boutiques and Logistics for third-party and overseas repairs.
5. Monitor repair status and communicate updates to relevant stakeholders.
6. Ensure maintenance and communication of end-of-repair dates.
7. Oversee service quality and participate in stock-take activities.
8. Provide support and communication on processes, policies, and systems to internal and external networks.
9. Identify training needs, develop curriculum, and coordinate training sessions.
10. Conduct regular visits to Boutiques.
11. Escalate issues affecting health and safety, compliance, performance, or client satisfaction to management.
12. Participate in projects and initiatives to enhance performance objectives.
13. Perform additional administrative duties as required.

1. Proficiency in PC skills; SAP knowledge is advantageous.
2. Superior listening, verbal, and written communication skills.
3. Excellent analytical, organizational, and interpersonal skills.
4. Creativity and a proactive, positive attitude with a willingness to learn.
5. Ability to multitask and maintain attention to detail while focusing on the broader picture.
6. Capability to work independently or collaboratively in a fast-paced environment.
7. Strong team player.

Proven experience in client relations, preferably within the luxury retail sector.

Employees enjoy a supportive environment that values diversity, creativity, and professional growth, along with opportunities to engage in meaningful projects and initiatives.

Richemont fosters a culture that celebrates diversity in arts, cultures, and human skills, encouraging freedom, collegiality, and solidarity. The company values empathy, curiosity, courage, humility, and integrity, with a strong commitment to social responsibility and environmental care.