Richemont Client Relations Specialist

Richemont is a global leader in the luxury goods industry, known for its prestigious portfolio of renowned brands. As part of the Richemont family, employees are immersed in a culture that values diversity, agility, and continuous learning. The company offers a unique opportunity to work with some of the world's most esteemed luxury brands, fostering an environment of excellence and innovation.

1. Engage with clients through telephone, email, live chats, and social media, ensuring the representation of prestigious brands.
2. Facilitate online and phone sales to achieve set objectives.
3. Provide detailed information on luxury brands and products, collecting customer feedback to maintain brand leadership.
4. Collaborate with various teams including brands, repairs, after-sales, IT, and e-commerce.
5. Process all required data accurately while maintaining confidentiality.
6. Escalate urgent issues to the leadership team.
7. Identify and report trends in customer satisfaction.
8. Support usability and user acceptance tests for websites and e-Boutiques, reporting on system improvements.
9. Adhere to company policies and represent the Group's professional image.

1. Fluency in English, Cantonese, and Mandarin.
2. Proficiency in written Chinese and English.
3. Experience in retail sales or customer service within the luxury or high-end goods sector, or contact centre/e-commerce activities.

1. Customer service and sales orientation.
2. PC literacy and experience with e-commerce and CRM tools.
3. Flexibility to work shifts, including weekends and public holidays.

Experience in retail sales or customer service in the luxury or high-end goods domain, or experience in contact centre/e-commerce related activities is required.

Employees will work in a luxury retail environment, fostering high learning agility, resilience, and proactiveness to build long-term partnerships within the Group.

Richemont cultivates a unique, diverse, and open workforce, always learning and growing. The company values agility and responsiveness, creating a dynamic and inclusive workplace culture.