Richemont Client Relations Specialist

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious portfolio of Maisons, including IWC Schaffhausen, Jaeger-LeCoultre, Baume & Mercier, Officine Panerai, Piaget, Vacheron Constantin, and Van Cleef & Arpels. As a part of this illustrious group, employees are immersed in a culture that values diversity, excellence, and the creation of enduring memories for clients. The company offers a dynamic environment where professional growth is nurtured and celebrated.

1. Provide exceptional client advisory services via phone and web-based channels, focusing on high-quality service.
2. Educate clients and consistently exceed their expectations, fostering strong client relationships.
3. Identify sales opportunities and enhance customer engagement through excellent customer service and commercial acumen.
4. Become an expert on luxury products, tools, and procedures to deliver outstanding client experiences.

1. Strong experience in providing outstanding customer support and exceeding client needs.
2. Native-level proficiency in German and English, both written and oral. Additional language skills in Spanish, Italian, or French are highly valued.

1. Positive, empathic, and optimistic approach to client engagement.
2. Natural talent for storytelling and maintaining the quality identity of the Maison.

Demonstrated experience in customer service within the luxury sector, with a proven track record of exceeding client expectations.

Opportunity to work with a global leader in the luxury industry, within a diverse and multilingual team, and significant career development prospects.

Richemont fosters a workplace culture that is diverse, warm, and light-hearted, with a shared commitment to excellence and client satisfaction. Employees are encouraged to grow professionally and contribute to the success of the Maisons, creating a collaborative and enriching work environment.