Richemont Client Relations Coordinator

Richemont is a Swiss-based luxury goods group comprising prestigious maisons across jewelry, watches, fashion and accessories. As an employer, Richemont emphasizes craftsmanship, brand heritage and client-centric retail experiences while offering an international, maison-driven environment that supports professional development and cross-disciplinary collaboration.

1. Coordinate and manage VIP and client appointments, private viewings and trunk‑shows for a Fifth Avenue boutique.
2. Deliver high-touch clienteling support: maintain client dossiers, log interactions and follow up on enquiries to preserve long-term relationships.
3. Operate and update CRM/clienteling platforms and the appointment book to ensure accuracy of client data and preferences.
4. Collaborate closely with Sales Advisors, Store Manager and after‑sales teams to fulfil bespoke client requests, arrange deliveries and manage returns.
5. Support boutique events and in-store activations, including guest lists, on-site logistics and VIP hospitality.
6. Perform administrative and operational tasks: prepare client communications, process paperwork, reconcile POS notes and assist with inventory readiness.
7. Uphold brand presentation, compliance, confidentiality and loss‑prevention protocols at all times.

1. Polished interpersonal skills with diplomacy and cultural sensitivity when dealing with high‑net‑worth clients.
2. Strong organisational aptitude with the ability to prioritise competing requests and manage a dynamic appointment schedule.
3. Discretion and rigorous attention to data privacy and client confidentiality.
4. Availability to work a retail schedule including evenings and weekends; flexible to support special events.
5. Legal eligibility to work in the United States.

1. Clienteling and VIP client relations
2. Appointment and event coordination
3. CRM / clienteling platforms
4. Point‑of‑sale (POS) systems
5. Microsoft Excel
6. Microsoft Outlook
7. Strong written and verbal communication
8. Attention to detail and administrative accuracy
9. Knowledge of luxury retail standards and presentation

1–3 years of client‑facing experience in luxury retail, premium hospitality or a client services role supporting high‑value customers, with demonstrated experience managing appointments, CRM records and VIP events.

High school diploma or equivalent required; bachelor's degree or tertiary qualification in hospitality, retail management or a related field preferred.

Richemont cultivates a maison-centric culture that values heritage craftsmanship, meticulous client service and cross‑brand collaboration. The workplace environment is international and professional, offering employees exposure to refined retail standards and career mobility across luxury disciplines.