Richemont Client Experience Specialist

Richemont is a global luxury goods group that houses distinguished maisons across jewellery, watchmaking and fashion. The organisation is recognised for its stewardship of heritage craftsmanship, client-centric retail experiences and a network of international boutiques. As an employer it emphasises professional development, cross-brand mobility and high standards of service and discretion.

1. Serve as the first point of contact for clients arriving at the SoHo boutique, delivering a discrete, highly personalised welcome.
2. Manage client appointments and schedules, coordinate in-person and virtual consultations, and execute timely confirmations and reminders.
3. Maintain and update client records in the CRM; log all client interactions, preferences and follow-up actions to support clienteling.
4. Handle inbound client communications by phone and email, triaging requests, escalating to sales or management as required.
5. Support the sales team with pre- and post-sale client care including order follow-up, delivery coordination and service bookings.
6. Assist with boutique events, private appointments and VIP visits, including logistical coordination and on-site guest management.
7. Operate POS and administrative systems as needed; prepare paperwork, maintain confidentiality of client data and ensure compliance with boutique procedures.
8. Collaborate with visual merchandising and operations teams to ensure the boutique environment reflects brand standards and is guest-ready.

1. Exceptional interpersonal skills with a demonstrable commitment to discreet, high-touch client service.
2. Strong organisational aptitude and the ability to prioritise competing requests in a fast-paced retail environment.
3. Excellent written and verbal communication, including professional telephone manner and email correspondence.
4. High level of discretion and professionalism when working with high-net-worth clients and sensitive information.
5. Flexibility to work a retail schedule, including evenings and weekends as required for events and VIP appointments.
6. Proven ability to work collaboratively across cross-functional teams while taking individual ownership of client service tasks.

1. Clienteling
2. Appointment scheduling
3. CRM management (client database)
4. Point-of-sale (POS) operation
5. Microsoft Office (Outlook, Excel, Word)
6. Phone and email correspondence
7. Event coordination

Minimum of 2 years' experience in luxury retail, boutique operations, hospitality or a client-facing role serving high-net-worth customers; prior boutique or concierge experience preferred.

High school diploma or equivalent required; Bachelor's degree in hospitality, communications, business or a related field preferred.

Richemont cultivates a culture of craftsmanship, discretion and client obsession across its maisons. The workplace values refined service, collaborative problem-solving and opportunities for cross-brand learning within an international luxury network.