Richemont Client Experience Coordinator

Richemont is a global luxury goods group composed of several maisons renowned for jewellery, watches, leather goods and writing instruments. As an employer it emphasises craftsmanship, client-centric service and long-term brand stewardship, offering opportunities to work within heritage-driven maisons while benefiting from the resources of an international luxury group.

1. Manage and coordinate client appointments, in-store visits and private viewings on Fifth Avenue to ensure a seamless guest experience.
2. Maintain and update client records and preferences in the store CRM, enabling personalised outreach and follow-up.
3. Deliver tailored client communications (phone, email, SMS) including appointment confirmations, post-visit follow-ups and VIP invitations.
4. Support the sales team by preparing client dossiers, facilitating orders and coordinating delivery or alterations with internal teams.
5. Assist with in-store events and client entertainment, liaising with visual merchandising and concierge services to ensure flawless execution.
6. Compile daily/weekly client activity reports and escalate key leads and service issues to Store Management.
7. Resolve routine client service issues with discretion and escalate complex matters to senior management when necessary.

1. Proven experience (1–3 years) in client-facing roles within luxury retail, hospitality or client services.
2. Excellent verbal and written communication skills with polished telephone manner and attention to personalised service.
3. Strong organisational skills, punctuality and the ability to prioritise multiple client requests.
4. Discretion when handling confidential client information and high standards of professionalism.
5. Availability to work a retail schedule including evenings, weekends and occasional holidays.
6. Legal right to work in the United States for the duration of the temporary assignment.

1. Clienteling and relationship management
2. Appointment scheduling and diary management
3. CRM systems (experience maintaining client records)
4. High-level interpersonal and presentation skills
5. Problem-solving and incident escalation
6. Basic administrative tasks and reporting

Typically 1–3 years of client-facing experience in luxury retail, hospitality or high-end services, with demonstrable clienteling or guest relations competencies.

High school diploma required; vocational training or bachelor's degree in hospitality, retail management or a related field preferred.

Richemont maisons cultivate an environment that prizes artisanal quality, client intimacy and long-term relationship building. Teams operate with high standards of professionalism, collaboration and attention to detail, offering exposure to heritage brands and a fastidious luxury retail environment.