Richemont Client Experience Coordinator

Richemont is a leading luxury goods group comprising multiple high-end maisons across jewellery, watchmaking, leather goods and fashion. The organisation operates globally and is known for heritage-driven brands, a strong emphasis on craftsmanship and a client-centric retail model. As an employer, Richemont combines artisanal tradition with professional retail and corporate functions across international markets.

1. Serve as primary operational support for the Miami Design client experience team, coordinating client appointments, presentations and bespoke consultations.
2. Manage and maintain client records and preferences in the CRM to ensure accurate clienteling, follow-up and reporting.
3. Coordinate logistics for client events, trunk shows and private viewings in the Miami market, liaising with in-house design, retail and external vendors.
4. Prepare client-facing materials and bespoke proposals, including appointment briefs, product selections and post-visit summaries.
5. Oversee calendar management and scheduling for the design and client services team, ensuring seamless client journeys and timely responses.
6. Facilitate cross-functional communication between design, retail sales, shipping, and after-sales teams to resolve client requests and bespoke orders.
7. Produce regular operational reports and assist with ad hoc analysis of client activity and appointment outcomes.
8. Support temporary projects or special initiatives as required during the long-term assignment.

1. Bachelor’s degree in hospitality, business, communications, luxury management or a related discipline preferred.
2. Demonstrable experience in client-facing roles within luxury retail, jewellery, watches or high-end design—typically 2–4 years.
3. Excellent written and verbal communication skills in English; Spanish or Portuguese is a strong advantage in the Miami market.
4. High level of discretion, professionalism and ability to manage confidential client information.
5. Strong organisational aptitude with proven ability to manage competing priorities and complex schedules.

1. Client relationship management and clienteling
2. CRM platforms (Salesforce or equivalent)
3. Microsoft Excel and PowerPoint
4. Appointment and calendar management
5. Event coordination and logistics
6. Strong written and verbal communication
7. Attention to detail and administrative excellence

Approximately 2–4 years of progressive client service, retail or clienteling experience within the luxury sector (fashion, jewellery, watches or high-end design). Proven track record coordinating client appointments, events and cross-functional delivery in a fast-paced, client-centric environment.

Bachelor’s degree preferred (hospitality, business, communications, luxury management or related field).

Richemont’s culture emphasises craftsmanship, client excellence and the preservation of artisanal heritage across its maisons. The work environment blends high professional standards with collaborative, cross-disciplinary teams focused on delivering personalised luxury experiences to discerning clients.