Richemont Client & Hospitality Manager

Vacheron Constantin is a haute horlogerie maison within the Richemont group, renowned for artisanal watchmaking, refined craftsmanship, and discreet, highly personalised client service. As an employer it emphasizes technical excellence, client-centric retail standards and opportunities to develop a career across Richemont’s network of maisons and boutiques.

1. Design and deliver a seamless, high-touch hospitality experience within the Seoul boutique, including in-store welcome, appointment management and VIP reception.
2. Build and nurture long-term relationships with high-net-worth clients, managing client profiles, preferences and bespoke requests in partnership with the boutique sales team.
3. Plan, coordinate and execute client events, private viewings and after-hours appointments, working with internal teams and external vendors to ensure impeccable delivery.
4. Oversee concierge and hospitality operations (beverages, private salons, reservations), ensuring compliance with maison standards and local regulations.
5. Train, coach and mentor boutique staff on luxury service protocols, clienteling techniques and hospitality etiquette to elevate conversion and retention.
6. Collaborate with regional CRM, marketing and after-sales teams to implement client outreach, retention campaigns and personalised service touchpoints.
7. Monitor KPIs related to client satisfaction, event ROI and boutique performance; prepare regular reports and recommend service improvements.

1. Proven boutique management or hospitality leadership experience within luxury retail or high-end hospitality.
2. Demonstrable success in managing VIP client relationships and executing private client events.
3. Strong interpersonal skills with high standards of discretion and confidentiality.
4. Experience training and leading small teams in a boutique or hospitality environment.
5. Proficiency with CRM systems and standard office software (e.g., Microsoft Office).
6. Flexible availability to work retail hours, including weekends and occasional evenings.

1. High-touch clienteling
2. Luxury hospitality standards
3. VIP client management
4. Event planning and execution
5. Appointment and reservation management
6. Staff coaching and performance development
7. CRM management
8. KPI monitoring and reporting
9. Discretion and confidentiality

Several years of progressive experience in luxury retail or premium hospitality, including direct responsibility for client relations, boutique hospitality or guest services; previous experience managing events and training boutique teams is expected.

Bachelor’s degree in hospitality management, business, marketing or a related discipline preferred.

The maison operates with a culture of craftsmanship, refined service and discretion, valuing employees who combine technical excellence with impeccable client manners. Teams work in close collaboration with Richemont’s broader network, offering exposure to specialised training and cross-maison career mobility.