Richemont Client Advisor

Richemont is a leading international luxury goods group comprising maison brands across jewellery, watches, leather goods and accessories. As an employer, Richemont emphasises craftsmanship, heritage-driven product excellence and long-term client relationships while operating within an entrepreneurial, brand-centric network of maisons.

1. Deliver exceptional, personalised client service and build long-term relationships with Spanish- and Portuguese-speaking customers.
2. Achieve individual and store sales targets through expert product presentation, needs-based selling and proactive client follow-up.
3. Manage clienteling activities: maintain and grow a client database, schedule appointments, and execute targeted outreach and after-sales care.
4. Provide precise product knowledge across collections and advise clients on styling, provenance and care of luxury goods.
5. Support visual merchandising standards and maintain boutique floor readiness, stock accuracy and replenishment.
6. Process transactions accurately using the store POS and ensure compliance with cash-handling and reconciliation procedures.
7. Collaborate with the team on in-store events, private appointments and trunk shows to maximise client engagement.
8. Report market feedback and client preferences to the store manager and brand teams to inform commercial strategy.

1. Fluency in Spanish and Portuguese, with excellent spoken and written communication.
2. Proven experience in luxury retail or premium client-facing sales roles.
3. Track record of meeting sales KPIs and delivering personalised client service.
4. Strong interpersonal skills, discretion and the ability to cultivate high-net-worth relationships.
5. Flexibility to work retail hours, including evenings and weekends, and legal right to work in the Netherlands.

1. Clienteling
2. CRM (client database management)
3. Point-of-sale (POS) systems
4. Luxury product knowledge and merchandising
5. Upselling and consultative selling
6. Multilingual customer service
7. Inventory accuracy and stock control

Typically 2+ years of progressively responsible experience in luxury or premium retail sales, with demonstrable success in client acquisition and retention—experience serving Spanish- and Portuguese-speaking clients is essential.

High school diploma or equivalent required; Bachelor's degree in business, languages, hospitality or related field preferred.

The Richemont environment is brand-led and craftsmanship-focused, favouring attention to detail, impeccable client service and respect for heritage. Teams operate collaboratively across maisons to cultivate talent, encourage product mastery and deliver refined, personalised experiences to clients.