Richemont Boutique Manager

Richemont is a leading luxury goods group that houses prestigious maisons including Vacheron Constantin. As part of a portfolio renowned for haute horlogerie and craftsmanship, the brand prioritizes excellence in product, client service, and long-term talent development across its global retail network.

1. Lead daily boutique operations at the Vacheron Constantin boutique in Shinsegae Gangnam, ensuring flawless execution of brand standards and client experience.
2. Drive sales performance and KPI achievement through targeted clienteling, appointment management and conversion optimisation.
3. Recruit, train, mentor and evaluate boutique staff; build a high-performing team aligned with maison values and service protocols.
4. Develop and maintain key client relationships, prospect high-net-worth guests, and manage VIP programmes and after‑sales communications.
5. Oversee inventory control, stock movements and merchandising to maintain product availability and visual standards.
6. Manage financial, administrative and compliance tasks including budgeting, payroll input, reporting and loss prevention.
7. Coordinate local marketing, in‑store events and collaborations with the regional retail team to maximise footfall and brand visibility.
8. Act as the boutique’s primary liaison with regional management, after‑sales service and headquarters for escalations and operational alignment.

1. Proven leadership capability with strong people-management and coaching skills in a retail context.
2. Deep commercial acumen with a demonstrable track record of meeting or exceeding sales targets in luxury retail.
3. Solid understanding of haute horlogerie or luxury watch retail; prior experience with watches strongly preferred.
4. Excellent clienteling and negotiation skills, with an ability to build long-term relationships with HNW clientele.
5. Organisational rigour in inventory control, loss prevention and boutique administration.
6. Professional command of Korean; business-level English desirable for interaction with international clients and headquarters.

1. Clienteling
2. Team leadership
3. Visual merchandising
4. Inventory management
5. KPI management
6. Budgeting and P&L awareness
7. Event coordination
8. After‑sales service management
9. Luxury product knowledge (haute horlogerie)

Typically requires 5+ years in luxury retail with at least 2 years in a supervisory or managerial role; prior experience in watch or jewellery boutiques is strongly preferred.

Bachelor’s degree in business, hospitality, retail management or equivalent; professional qualifications in luxury retail or customer service are advantageous.

The maison fosters a culture of meticulous craftsmanship, discretion and elevated client service consistent with Richemont’s luxury standards. Teams operate in a collaborative, client-centric environment that emphasises product expertise, personalised service and professional development.