Richemont Boutique Director

Richemont is a leading luxury goods conglomerate that houses a portfolio of high-end maisons, including Vacheron Constantin. The group is renowned for its emphasis on artisanal craftsmanship, heritage brands and discreet, client-centric retail experiences. As an employer, Richemont fosters an environment that values product excellence, long-term client relationships and cross‑maison collaboration.

1. Direct all operational aspects of the Ginza flagship boutique, ensuring excellence in client experience and adherence to Vacheron Constantin brand standards.
2. Own boutique P&L: monitor sales performance, control costs, manage inventory and drive margin improvement through commercial initiatives.
3. Lead, mentor and recruit a high‑performing sales and service team; set targets, conduct performance reviews and deliver ongoing training in product knowledge and clientelling.
4. Develop and execute local merchandising, visual presentation and stock allocation plans in coordination with regional merchandising and headquarters teams.
5. Cultivate and expand a roster of VIP clients through proactive clienteling, private appointments and bespoke events; manage key accounts and after‑sales service expectations.
6. Coordinate boutique events, launches and partnerships to strengthen brand presence and drive footfall at the flagship location.
7. Prepare regular operational and commercial reports; analyse KPIs to identify opportunities and implement corrective actions.
8. Ensure strict compliance with loss prevention, legal, regulatory and Richemont corporate governance requirements.

1. Proven leadership in luxury retail management with responsibility for a high‑end boutique or flagship store.
2. Deep knowledge of haute horlogerie or demonstrated affinity for luxury watchmaking and product storytelling.
3. Strong commercial acumen with hands‑on experience managing store P&L, inventory and sales forecasting.
4. Demonstrated ability to recruit, develop and retain talent in a boutique environment; excellent people management skills.
5. Exceptional clienteling and relationship‑management capabilities, including experience with VIP client programs and private events.
6. Fluent Japanese strongly preferred; professional English skills desirable given regular liaison with regional and maison teams.

1. Boutique P&L management
2. Clienteling and VIP relationship management
3. Team leadership and talent development
4. Visual merchandising and store presentation
5. Inventory control and stock allocation
6. Event planning and execution
7. KPI analysis and commercial reporting
8. Loss prevention and compliance
9. Microsoft Excel

Extensive experience (typically 5+ years) in senior retail management within the luxury sector, preferably with direct experience in watches or high‑end jewellery and managing flagship or high-volume boutique locations.

Bachelor’s degree in business, retail management, hospitality or a related discipline, or equivalent demonstrable experience in luxury retail.

The maison emphasizes meticulous craftsmanship, heritage-led storytelling and discreet, personalised service. The workplace culture favours collegial collaboration across maisons, a commitment to product excellence and rigorous client focus, while offering opportunities to lead high‑profile retail operations.