Richemont Boutique Director

Sydney • Australia

Thursday, September 18, 2025

Richemont is a globally renowned luxury goods conglomerate, celebrated for its prestigious portfolio of Maisons, each embodying a rich heritage of craftsmanship and innovation. As an employer, Richemont offers a dynamic and inclusive environment where creativity and excellence are fostered, providing unparalleled opportunities for professional growth within the luxury sector.

1. Achieve sales targets and monitor KPIs to maximize boutique profitability.
2. Develop and maintain a local clientele for the Sydney Boutique.
3. Propose and implement dynamic action plans to meet sales targets.
4. Establish partnerships with third parties to enhance business opportunities.
5. Ensure high standards of customer service and resolve client issues efficiently.
6. Act as an ambassador for the Maison, enhancing client relationships and CRM database.
7. Initiate and manage PR events to promote boutique presence.
8. Coach, train, and lead the boutique team with professionalism.
9. Design optimal team organization and recruit suitable profiles.
10. Manage performance, compensation, and development plans for staff.
11. Prepare and present sales and operational reports to management.
12. Implement visual merchandising guidelines to maximize product exposure.
13. Control boutique expenses and adhere to budget guidelines.
14. Ensure compliance with brand initiatives, policies, and procedures.
15. Oversee inventory management and ensure accurate stock records.
16. Maintain boutique cleanliness and adherence to grooming standards.

1. Experience in the luxury timepieces sector in a similar position.
2. Managerial experience in sales and customer service.

1. Sales-driven mindset with quality leadership skills.
2. Excellent interpersonal and communication skills.
3. Proactive problem-solving abilities.
4. Strong organizational skills.
5. Broad background in CRM activities.
6. Fluency in English; additional languages are advantageous.
7. Knowledge of the local market and competitors.
8. Proficiency in Microsoft Office and SAP.

Proven experience in a managerial role within the luxury timepieces sector, with a focus on sales and customer service.

Richemont offers a comprehensive benefits package, including opportunities for professional development, a supportive work environment, and the chance to work with some of the most prestigious brands in the luxury industry.

Richemont prides itself on a culture of diversity and inclusion, valuing the unique contributions of each individual. The company fosters an environment of empathy, curiosity, and integrity, encouraging employees to explore their potential and contribute to the world in meaningful ways.