Richemont Boutique Director

Richemont is a leading Swiss luxury goods holding company that houses several high-end maisons across jewellery, watchmaking, leather goods and accessories. The group is known for its stewardship of heritage brands and its emphasis on craftsmanship, client service and long-term brand value.

1. Full P&L ownership for the boutique, including budgeting, forecasting and margin optimisation.
2. Lead, coach and develop a high-performing sales and boutique operations team to deliver exceptional luxury service and exceed commercial targets.
3. Drive client acquisition, retention and lifetime value through bespoke clienteling, CRM utilisation and high-touch aftercare.
4. Manage all operational facets of the boutique: inventory control, stock replenishment, visual merchandising and loss-prevention procedures.
5. Implement brand standards and visual directives to ensure immaculate store presentation and consistent luxury experience.
6. Plan and execute local marketing, VIP events and partnerships to reinforce brand presence and drive traffic.
7. Recruit, onboard and retain talent; conduct performance reviews and establish individual development plans.
8. Ensure compliance with company policies, legal requirements and quality standards across all store activities.

1. Proven leadership in luxury retail with responsibility for a boutique or flagship store; demonstrable P&L accountability.
2. Strong commercial acumen with a track record of consistently meeting and exceeding sales and margin targets.
3. Excellent interpersonal skills with the ability to cultivate relationships with high-net-worth clientele and stakeholders.
4. Organisational maturity in operations, inventory management and visual merchandising within a luxury environment.
5. Fluent English; proficiency in Dutch is highly desirable. Willingness to work retail hours, including weekends and evenings.

1. P&L management
2. Luxury clienteling and CRM-driven relationship management
3. Team leadership, coaching and talent development
4. Visual merchandising and store presentation
5. Inventory control and stock optimisation
6. Retail KPI analysis and performance management
7. Event planning and local marketing execution
8. Compliance and loss-prevention procedures

Typically 5+ years of progressively responsible experience in luxury retail management, including several years leading a store team with direct P&L responsibility and a demonstrable record of delivering commercial growth and elevated client service.

Bachelor’s degree in Business, Retail Management, Hospitality or a related discipline preferred; equivalent professional experience in luxury retail will be accepted.

Richemont cultivates a culture that prizes craftsmanship, heritage and meticulous client service. The work environment is collaborative and brand-focused, offering professionals the opportunity to contribute to long-term brand development while working alongside skilled artisans and retail specialists.