Richemont After‑Sales Service Apprentice (Gestionnaire SAV - Alternance)

Richemont is a leading international luxury goods group encompassing prestigious maisons across jewellery, watches, leather goods and fashion. As an employer, Richemont combines a commitment to craftsmanship and heritage with an international, multi‑brand structure that supports specialist development and cross‑functional collaboration.

1. Receive and process incoming after‑sales requests (repairs, returns, warranty claims) and ensure accurate registration in the service platform.
2. Coordinate operations between clients, retail boutiques, service workshops and external repair centres to ensure timely resolution.
3. Monitor repair progress and logistics; organise and track shipments, customs documentation and return flows when required.
4. Manage customer communications: provide status updates, resolution proposals and follow up until case closure, maintaining brand‑level service standards.
5. Maintain and update CRM and after‑sales databases with case notes, parts usage, costs and SLA milestones.
6. Prepare regular operational reports and KPI summaries for the service manager; highlight trends and recurrent quality issues.
7. Support warranty validation, cost allocation and invoicing processes in collaboration with finance and technical teams.
8. Contribute to continuous‑improvement initiatives to streamline processes, reduce turnaround times and improve customer satisfaction.

1. Enrolled in an approved alternance (apprenticeship) programme in business administration, logistics, supply‑chain, customer service or luxury management.
2. Fluent French with strong written and verbal communication skills; professional proficiency in English is an advantage.
3. Strong organisational aptitude with attention to detail and the ability to manage multiple cases simultaneously.
4. Customer‑centric mindset with empathy and the ability to handle escalations diplomatically.
5. Proficiency with Microsoft Excel and comfortable producing basic operational reports.

1. After‑sales case management
2. Customer complaint handling
3. Warranty and repair administration
4. Microsoft Excel
5. Microsoft Word
6. CRM platforms (Salesforce or equivalent)
7. Operational reporting and KPI tracking
8. Cross‑functional coordination

Previous internship experience in customer service, after‑sales operations or logistics is advantageous but not mandatory; the role is designed for a candidate at the start of their professional career within an alternance programme.

Candidate must be enrolled in a secondary or tertiary alternance/apprenticeship programme (BTS, Bachelor or Master's level) in business, logistics, supply chain, customer service or luxury management.

Richemont cultivates a culture that values artisanal excellence, meticulous attention to detail and long‑term brand stewardship. The workplace emphasises collaboration across maisons, professional development through mentorship and exposure to global luxury operations.