Renata Sales Operations Coordinator

Miami • USA

Tuesday, January 7, 2025

Renata SA, a distinguished subsidiary of Swatch Group Ltd, was established in 1952 in Biel. Initially a manufacturer of components for mechanical watches, Renata swiftly ascended to prominence as a leading producer and supplier of coin cells for watches and a myriad of electronic applications, including medical technology and RFID systems. The Swatch Group, renowned for its innovation and excellence in the horological industry, provides a robust platform for Renata's commitment to delivering innovative, cost-effective, and environmentally sustainable solutions.

1. Provide timely and accurate information to customers regarding order fulfillment, product pricing, inventory availability, and general inquiries.
2. Support new account openings and closures, ensuring all necessary paperwork and approvals are processed.
3. Enter purchase orders and shipment notes for all incoming shipments, maintaining comprehensive shipment logs.
4. Analyze retail sales trends and propose monthly actions to support sales objectives.
5. Determine inventory needs by network and coordinate replenishment orders.
6. Process credit memos as required and maintain accurate records.
7. Coordinate all aspects of Bill of Materials and oversee warehouse inventory levels.
8. Submit return authorizations for approvals, enter into SAP, and maintain files.
9. Review orders for accuracy in products, pricing, terms, and shipment information, ensuring compliance with audit and policy requirements.
10. Collaborate with Finance, Logistics, and Distribution departments to ensure timely completion, invoicing, and payment of orders.
11. Coordinate the opening of new accounts, ensuring completeness and accuracy of customer applications and approvals.
12. Work closely with the credit department to fulfill credit requirements before processing orders or opening new accounts.
13. Confirm order qualifications against predefined rates and promotions, notifying customers of any changes as directed by management.

1. High School Diploma, GED, or equivalent; College Degree preferred.
2. 1-3 years of experience in customer service, order processing, and sales in a similar position.
3. Excellent oral and written communication skills with strong interpersonal abilities.
4. Proficiency in Microsoft Office Suite and ability to learn company-specific software such as SAP.
5. Strong phone contact handling skills and active listening abilities.
6. Ability to prioritize and plan work activities efficiently.
7. Organized, accurate, thorough, and quality-focused.
8. Ability to adhere to deadlines and respond to inquiries promptly.
9. Professional demeanor with the ability to work well with all levels of internal management and staff.
10. Ability to multi-task and handle changing priorities with minimal supervision.
11. Conflict resolution skills and ability to influence across functional lines.

1. Customer service excellence
2. Order processing
3. Sales operations
4. Microsoft Office proficiency
5. SAP software proficiency
6. Strong communication skills
7. Interpersonal skills
8. Time management
9. Organizational skills
10. Problem-solving abilities

1-3 years of experience in customer service, order processing, and sales in a similar position is required.

High School Diploma, GED, or equivalent; College Degree preferred.

The position offers excellent health, dental, and vision insurance, immediate 401(k) participation with a generous employer match, company-paid life insurance and long-term disability, 18 days of PTO per year, and additional sick time. Employees also benefit from product discounts, a referral program, and a TransitChek Program for commuting savings.

The Swatch Group fosters a culture of diversity, environmental sustainability, and innovation. Employees are encouraged to engage in a collaborative and dynamic work environment that values professional growth and development.