Sales Operations Coordinator

Renata SA, a subsidiary of Swatch Group Ltd in Biel, was founded in 1952 as a manufacturer of components for mechanical watches. The company has become a leading manufacturer and supplier of coin cells for watches and various electronic product areas, including medical technology, RFID, radio control, and metering. Renata develops and produces innovative, reasonably priced, environmentally friendly, and high-quality solutions for wristwatches and industrial applications.

1. Provide timely and accurate information to customers regarding order fulfillment, product pricing, inventory availability, and general inquiries.
2. Support new account openings and account closures.
3. Enter purchase orders and shipment notes for all incoming shipments and maintain shipment logs.
4. Analyze retail sales trends and suggest actions to support on a monthly basis.
5. Analyze and determine inventory needs by network.
6. Process credit memos as needed.
7. Coordinate all aspects of Bill of Materials that accompany products and oversee warehouse inventory levels.
8. Submit return authorizations for approvals, enter into SAP, and maintain files.
9. Maintain miscellaneous files, track special requests, and follow up on client needs and issues.
10. Review orders to ensure accuracy with respect to products, pricing, terms, and shipment information.
11. Work closely with various departments to ensure orders are completed, invoiced, and paid in a timely manner.
12. Coordinate opening of new accounts and ensure credit requirements are fulfilled.
13. Confirm order qualifications against pre-defined rates and promotions.

1. High School Diploma, GED or equivalent required; College Degree preferred.
2. 1-3 years of experience in customer service, order processing, and sales in a similar position.

1. Excellent oral and written communication skills.
2. Strong interpersonal skills.
3. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to learn company-specific programs such as SAP.
4. Strong phone contact handling skills and active listening.
5. Ability to prioritize and plan work activities efficiently.
6. Organized, accurate, thorough, and able to monitor work for quality.
7. Ability to adhere to deadlines and respond to inquiries promptly.
8. Professionalism and a friendly demeanor.
9. Ability to work well with all levels of internal management and staff.
10. Ability to multi-task and handle changing priorities.
11. Self-starter with minimal supervision.
12. Ability to deal with conflict and influence across functional lines.

1-3 years of experience in customer service, order processing, and sales in a similar position is required.

High School Diploma, GED or equivalent required; College Degree preferred.

Excellent health, dental, and vision insurance.Immediate participation in the 401(k) with employer match after one year.Company paid life insurance and Long Term Disability.18 days of PTO per year, 1 month PTO after 5 years.Special sick time per year and extended paid time for medical, parental, and military leave.Holiday pay.Voluntary FSA, STD, Accident/Hospital Indemnity insurance.Employee product discount.Employee Referral Program.TransitChek Program for commuting and parking savings.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability. The role is located in the Blue Lagoon Area of Miami, FL.