Rado Technical Customer Advisor

Lengnau • Switzerland

Tuesday, June 17, 2025

Rado, a distinguished brand within the Swatch Group, is renowned for its innovative design and pioneering use of materials in the luxury watch industry. As part of the Swatch Group, Rado benefits from the global reach and resources of one of the world's largest watchmakers, offering employees a dynamic and supportive environment to thrive in.

1. Provide technical support and advice to customers regarding Rado products.
2. Diagnose and resolve technical issues with precision and efficiency.
3. Collaborate with internal teams to ensure customer satisfaction and product excellence.
4. Maintain detailed records of customer interactions and technical issues.
5. Stay updated on the latest product developments and technical advancements.

1. Bachelor's degree in a relevant field or equivalent experience.
2. Proven experience in a technical advisory or customer support role.

1. Strong technical knowledge of luxury watches.
2. Excellent communication and interpersonal skills.
3. Problem-solving and analytical abilities.
4. Proficiency in relevant software and tools.

A minimum of 3 years of experience in a technical advisory or customer service role within the luxury goods sector is required.

Bachelor's degree in a relevant field or equivalent experience.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Rado fosters a culture of innovation and excellence, encouraging employees to push the boundaries of design and technology. The company values creativity, collaboration, and a commitment to quality, offering a workplace where talent is nurtured and ideas are celebrated.