Rado Technical Customer Advisor

Lengnau • Switzerland

Tuesday, May 20, 2025

Rado, a distinguished brand renowned for its innovative design and use of revolutionary materials, is part of the Swatch Group, the world's largest watchmaking conglomerate. As an employer, Rado offers a dynamic environment where creativity and technical expertise are highly valued, providing employees with the opportunity to contribute to the legacy of a globally recognized brand.

1. Provide technical support and advice to customers regarding product features and functionalities.
2. Resolve customer inquiries and issues in a timely and efficient manner.
3. Collaborate with internal teams to ensure customer satisfaction and product quality.
4. Maintain detailed records of customer interactions and technical issues.
5. Participate in continuous training to stay updated on product developments and technical advancements.

1. Bachelor's degree in a technical field or equivalent experience.
2. Proven experience in a customer service or technical support role.
3. Strong understanding of technical product specifications and functionalities.

1. Excellent communication and interpersonal skills.
2. Problem-solving abilities with a focus on customer satisfaction.
3. Technical proficiency with the ability to understand complex product details.
4. Fluency in English and German; additional languages are a plus.

A minimum of 2 years of experience in a technical support or customer service role within the luxury goods or watchmaking industry is required.

Bachelor's degree in a technical field or equivalent experience.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the Swatch Group.

Rado fosters an inclusive and innovative culture where employees are encouraged to push the boundaries of design and technology. The company values diversity and creativity, offering a collaborative environment that supports professional growth and development.