Rado Senior Client Advisor

Melbourne • Australia

Monday, March 2, 2026

Rado, a distinguished Swiss watch brand, is renowned for its innovative design and pioneering use of revolutionary materials, creating some of the world's most iconic and durable timepieces. As part of The Swatch Group, Rado benefits from the conglomerate's extensive resources and global reach, while maintaining its unique brand identity and commitment to excellence in watchmaking.

1. Provide exceptional customer service and personalized advice to clients.
2. Drive sales and achieve individual and store targets.
3. Maintain a deep understanding of Rado's product offerings and brand heritage.
4. Assist in the visual merchandising of the store to enhance customer experience.
5. Build and maintain strong client relationships to encourage repeat business.
6. Handle customer inquiries and resolve issues efficiently and professionally.

1. Proven experience in luxury retail sales, preferably in watches or jewelry.
2. Strong understanding of customer service principles and practices.
3. Ability to work in a fast-paced, dynamic environment.

1. Excellent communication and interpersonal skills.
2. Strong sales acumen and negotiation skills.
3. Proficiency in CRM software and retail management systems.
4. Fluency in English; additional languages are an asset.

Minimum of 3 years in a luxury retail environment, with a focus on client advisory roles.

High school diploma or equivalent; further education in sales or marketing is advantageous.

Competitive salary package with performance-based incentives, comprehensive health benefits, and employee discounts on luxury products.

Rado fosters a culture of innovation and excellence, encouraging employees to push the boundaries of creativity and craftsmanship. The work environment is collaborative and dynamic, reflecting the brand's commitment to pioneering design and customer satisfaction.