Rado Customer Service Specialist

Lengnau • Switzerland

Tuesday, June 17, 2025

Rado, a distinguished brand within the Swatch Group, is renowned for its innovative design and pioneering use of materials in the watchmaking industry. As part of the Swatch Group, Rado benefits from the global reach and resources of the world's largest watchmaking conglomerate, offering unparalleled opportunities for professional growth and development.

1. Manage customer inquiries and service requests efficiently and professionally.
2. Coordinate with internal departments to resolve customer issues.
3. Maintain accurate records of customer interactions and transactions.
4. Provide detailed information about products and services to customers.
5. Assist in the development and implementation of customer service policies.

1. Proven experience in a customer service role, preferably in the luxury goods sector.
2. Fluency in German and English, both written and spoken.
3. Strong organizational and multitasking abilities.
4. Excellent communication and interpersonal skills.

1. Proficiency in CRM software and Microsoft Office Suite.
2. Ability to handle challenging situations with tact and diplomacy.
3. Strong problem-solving skills.
4. Attention to detail and accuracy.

Minimum of 2 years of experience in a customer service role, ideally within the luxury goods or watchmaking industry.

Bachelor's degree in Business Administration or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

Rado fosters a culture of innovation and excellence, encouraging employees to develop their skills and pursue their career ambitions within a supportive and dynamic environment. As part of the Swatch Group, Rado offers a collaborative workplace where creativity and initiative are highly valued.