Rado Customer Care Coordinator

Lengnau • Switzerland

Monday, March 17, 2025

Rado, a distinguished brand within the Swatch Group, is renowned for its innovative design and use of revolutionary materials to create some of the world's most recognizable and durable watches. As part of the Swatch Group, Rado benefits from the conglomerate's extensive resources, global reach, and commitment to excellence in the luxury watch industry.

1. Coordinate and oversee customer service operations to ensure high-quality service delivery.
2. Manage customer inquiries and complaints, providing timely and effective resolutions.
3. Collaborate with internal departments to optimize customer service processes.
4. Maintain and update customer service records and databases.
5. Prepare and analyze reports on customer service metrics and trends.

1. Bachelor's degree in Business Administration, Communications, or a related field.
2. Proven experience in customer service or a similar role within the luxury industry.
3. Fluency in English and German; proficiency in French is an advantage.

1. Excellent communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in customer service software and CRM systems.
4. Analytical skills to interpret data and generate actionable insights.

A minimum of 3 years of experience in a customer service role, preferably within the luxury goods sector.

Bachelor's degree in Business Administration, Communications, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Rado fosters a culture of innovation, precision, and excellence. Employees are encouraged to embrace creativity and contribute to the brand's legacy of pioneering design and technological advancements. The work environment is collaborative, with a strong emphasis on professional development and growth.