Rado Customer Care Coordinator

Lengnau • Switzerland

Tuesday, February 18, 2025

Rado, renowned as the 'Master of Materials,' has established itself as a trailblazer in the watchmaking industry. The brand is distinguished by its material expertise, innovative design, and contemporary horological craftsmanship, consistently staying ahead of the competition. These attributes endow Rado timepieces with their unique allure and character, inviting all to experience the Rado difference. As part of the Swatch Group, Rado benefits from the resources and prestige of one of the world's largest watchmaking conglomerates.

1. Provide telephone and written customer support in German, French, and English.
2. Assist customers at the service reception desk.
3. Advise service partners and dealers.
4. Manage various service mailboxes.
5. Handle complaint management for private customers in Switzerland and internationally in German, French, and English.

1. Completed commercial apprenticeship or equivalent.
2. Several years of experience in customer service.
3. Proficient in MS Office.
4. Helpful and service-oriented.
5. Flexible and committed.
6. Fluent in written and spoken German.

1. Excellent communication skills in German, French, and English.
2. Strong organizational abilities.
3. Problem-solving skills.
4. Customer-oriented mindset.
5. Ability to work in a team.

Several years of experience in customer service, preferably within the luxury goods sector.

Completed commercial apprenticeship or equivalent.

The position offers a flexible 40-hour work week, contributions to health insurance costs, access to a company cafeteria, attractive training opportunities, and free parking.

Rado fosters a collaborative and innovative workplace culture, emphasizing a commitment to excellence and continuous improvement. Employees are encouraged to develop their skills and contribute to the brand's legacy of pioneering watchmaking.