Rado Customer Care Advisor

Melbourne • Australia

Wednesday, June 25, 2025

Rado, a distinguished brand under the Swatch Group, is renowned for its innovative design and use of revolutionary materials in luxury watchmaking. The Swatch Group, a global leader in the horology industry, offers a dynamic environment that fosters creativity and excellence. As part of this prestigious conglomerate, Rado provides employees with opportunities to thrive in a culture of innovation and craftsmanship.

1. Provide exceptional customer service and support for Rado and Hamilton clients.
2. Manage customer inquiries and resolve issues efficiently via phone, email, and in-person interactions.
3. Maintain detailed records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction and service excellence.
5. Assist in the implementation of customer care policies and procedures.

1. Proven experience in a customer service role, preferably within the luxury retail sector.
2. Strong understanding of luxury brand standards and customer expectations.
3. Excellent communication and interpersonal skills.

1. Proficiency in customer relationship management (CRM) software.
2. Ability to handle challenging situations with tact and professionalism.
3. Strong organizational skills and attention to detail.
4. Multilingual abilities are a plus.

Minimum of 2 years experience in a customer service or client-facing role, ideally within the luxury goods industry.

Bachelor's degree in Business, Communications, or a related field is preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Rado, as part of the Swatch Group, cultivates a culture that values innovation, precision, and a commitment to excellence. The workplace environment is collaborative, with a focus on continuous improvement and customer satisfaction.