Rado Customer Care Advisor

Lengnau • Switzerland

Tuesday, June 17, 2025

Rado, a distinguished brand renowned for its innovative design and high-tech materials, is a part of the Swatch Group, the largest and most dynamic watchmaking conglomerate in the world. The company is celebrated for its pioneering spirit and commitment to quality, making it an esteemed employer in the luxury watch industry.

1. Provide exceptional customer service and support to clients, ensuring their needs are met with professionalism and efficiency.
2. Handle customer inquiries and complaints via phone, email, and in-person interactions, maintaining a high standard of communication.
3. Coordinate with internal departments to resolve customer issues promptly and effectively.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in customer service or a related field within the luxury industry.
2. Strong understanding of customer care principles and practices.

1. Excellent communication and interpersonal skills.
2. Proficiency in multiple languages is an advantage.
3. Strong problem-solving abilities.
4. Attention to detail and organizational skills.

Minimum of 2 years of experience in a customer service role, preferably within the luxury sector.

Bachelor's degree in Business Administration, Communications, or a related field is preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Rado fosters a culture of innovation and excellence, encouraging its employees to push boundaries and explore new possibilities. The work environment is collaborative and dynamic, reflecting the brand's commitment to quality and creativity.