Rado Customer Care Advisor

Lengnau • Switzerland

Tuesday, June 3, 2025

Rado, a distinguished brand within the Swatch Group, is renowned for its innovative design and pioneering use of materials in the watchmaking industry. As part of the Swatch Group, Rado benefits from the conglomerate's global reach and resources, offering employees a dynamic and supportive environment to grow professionally.

1. Provide exceptional customer service through various communication channels.
2. Resolve customer inquiries and issues efficiently and effectively.
3. Maintain detailed and accurate records of customer interactions.
4. Collaborate with internal departments to ensure customer satisfaction.
5. Identify and escalate priority issues to the appropriate channels.

1. Previous experience in a customer service role, preferably within the luxury sector.
2. Proficiency in multiple languages, including English and German.
3. Strong communication and interpersonal skills.
4. Ability to handle challenging situations with professionalism.

1. Excellent verbal and written communication skills.
2. Proficient in using customer service software and tools.
3. Strong problem-solving abilities.
4. Attention to detail and organizational skills.

A minimum of 2 years in a customer service role, preferably in the luxury goods industry.

Bachelor's degree in Business Administration or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Rado fosters a culture of innovation and excellence, encouraging employees to push the boundaries of design and technology. The work environment is collaborative, with a strong emphasis on professional development and creativity.