Qeelin Head of Retail Excellence and Training
Qeelin, a distinguished brand renowned for its exquisite jewelry, is part of a larger luxury conglomerate that epitomizes elegance and sophistication. As an employer, Qeelin is committed to fostering an environment where innovation and creativity thrive, offering employees the opportunity to contribute to a legacy of luxury and craftsmanship.
- Define and implement retail standards, including SOPs and service protocols, to ensure brand consistency and operational efficiency.
- Partner with retail stakeholders to analyze KPIs and design improvement plans.
- Conduct store audits and benchmark best practices for continuous improvement.
- Design and deliver scalable training programs via blended learning methods.
- Lead new product launch training to equip teams with storytelling and selling skills.
- Develop leadership pipelines by coaching store managers and high-potential talent.
- Regularly visit stores to observe client interactions and provide real-time coaching.
- Collaborate with the local Marketing team to integrate training with client engagement strategies.
- Track training ROI through assessments and sales performance analysis.
- Leverage technology to modernize training delivery and knowledge retention.
- Proven track record in retail excellence and training within the luxury sector.
- Strong analytical skills to assess KPIs and implement improvement plans.
- Experience in designing and delivering training programs.
- Excellent communication and interpersonal skills.
- Ability to lead and inspire teams.
- Proficiency in using e-learning and AI tools for training purposes.
Extensive experience in retail excellence and training within the luxury fashion industry.
Bachelor's degree in Business, Human Resources, or a related field.
Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
Qeelin fosters a culture of excellence, where employees are encouraged to innovate and collaborate in a dynamic and supportive environment. The brand values diversity and inclusion, ensuring a workplace where every voice is heard and respected.