Qeelin Elite Client Engagement Manager

Shanghai • China

Tuesday, March 25, 2025

Qeelin, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Kering Group, Qeelin benefits from the global reach and resources of one of the world's leading luxury conglomerates, enabling it to offer unparalleled opportunities for career growth and development.

1. Develop and implement a comprehensive VIC management framework, encompassing client segmentation, CRM optimization, and personalized service protocols.
2. Design and execute exclusive client experiences, including private viewings, bespoke design consultations, and VIP events.
3. Create tools and processes to monitor VIC preferences, purchase history, and engagement metrics.
4. Collaborate with marketing to develop tailored communications and collateral for VICs.
5. Serve as the primary liaison for top-tier clients, providing exceptional service and anticipating their needs.
6. Engage proactively with VICs through personalized outreach, gifting, and invitations to exclusive brand experiences.
7. Address escalated client concerns with discretion and urgency.
8. Analyze client data to identify trends and opportunities for enhanced engagement.
9. Train and mentor sales teams on VIC engagement strategies, service standards, and CRM best practices.
10. Lead workshops on luxury clienteling, cultural nuances, and relationship-building techniques.
11. Collaborate with sales to identify potential VICs and create individualized outreach plans.
12. Monitor VIC retention, lifetime value, and sales contribution; report insights to senior leadership.
13. Align VIC initiatives with regional sales targets and brand objectives.
14. Stay informed on luxury market trends, competitor strategies, and client expectations.

1. Proven experience in client relationship management within the luxury sector.
2. Demonstrated ability to develop and implement strategic client engagement programs.
3. Strong analytical skills with the ability to interpret client data and identify trends.

1. Exceptional interpersonal and communication skills.
2. Proficiency in CRM systems and client data analysis.
3. Strong leadership and mentoring abilities.
4. Ability to design and execute exclusive client experiences.

A minimum of 5 years of experience in a similar role within the luxury fashion industry is required.

Bachelor's degree in Business, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and exclusive employee discounts.

Qeelin fosters a culture of innovation and excellence, encouraging employees to push the boundaries of creativity while maintaining a client-centric approach. As part of the Kering Group, Qeelin offers a dynamic and inclusive work environment where diversity is celebrated and professional growth is supported.