Prada Senior Client Advisor

London • UK

Tuesday, March 3, 2026

Prada Group, a distinguished leader in the luxury sector, was established in 1913 in Italy and is renowned for its tradition of excellence and innovation. Operating in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce comprising over 100 nationalities, Prada Group is committed to fostering a dynamic and inclusive work environment.

1. Ensure an extraordinary and memorable luxury customer experience, prioritizing client needs and expectations.
2. Serve as a Brand Ambassador, conveying and promoting the Brand philosophy and values.
3. Achieve individual and team sales targets, acting proactively to provide exceptional service both in-store and online.
4. Exceed KPI goals, ensuring high-quality sales and customer service.
5. Demonstrate comprehensive knowledge of products, Prada history, culture, and DNA.
6. Capture customer data in the Company CRM to maintain and develop client relationships.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage with customers effectively.
9. Resolve client complaints in collaboration with line managers and the Client Service team.
10. Operate with care and respect for products, utilizing digital tools to enhance the luxury experience.
11. Conduct customer appointments in person or virtually.
12. Collaborate with the Back of House team to maintain store operations and organized stock rooms.
13. Comply with Company procedures on operational guidelines, security, cash activity, inventory, logistics, and reporting.
14. Foster open communication and teamwork, contributing to a positive work environment and embracing diversity and inclusion values.

1. Experience within a luxury or premium brand.
2. Understanding of luxury customer service.
3. Experience in building long-lasting client relationships.

1. Ability to work both independently and as part of a team.
2. Excellent communication and interpersonal skills.
3. Fluency in English.

Previous experience in a similar role within a luxury or premium brand is required.

The role offers the opportunity to work in a creative and international environment, promoting professional growth and valuing talent and passion. Prada Group ensures equal opportunities for all candidates, fostering an inclusive work environment.

Prada Group values creativity, curiosity, and the pursuit of excellence, placing significant importance on the talent and passion of its employees. The company is committed to diversity and inclusion, ensuring a fair and respectful workplace for all.