Prada Senior Client Advisor
Prada Group, a paragon of luxury and innovation since its inception in 1913, is renowned for its commitment to excellence. As a global leader in the luxury sector, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, operating in over 45 countries and employing a diverse workforce representing more than 100 nationalities.
- Provide an extraordinary luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
- Serve as a Brand Ambassador, promoting the brand philosophy and values to clients.
- Achieve individual and team sales targets, acting proactively to ensure exceptional service in-store and online.
- Exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate comprehensive knowledge of products, Prada history, culture, and DNA.
- Capture and maintain customer data in the CRM to offer a personalized approach and develop future opportunities.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to advise clients effectively.
- Resolve client complaints in collaboration with the line manager and Client Service team.
- Operate with the utmost care and respect for products.
- Utilize digital tools to offer a complete and integrated luxury experience.
- Conduct customer appointments in person or via virtual meetings.
- Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
- Comply with company procedures on operations, security, cash activity, inventory, and logistics.
- Foster open and constructive communication with colleagues, contributing to a positive working environment and embracing diversity and inclusion values.
- Experience within a luxury or premium brand.
- Understanding of luxury customer service.
- Proven ability to build long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Excellent communication and interpersonal skills.
- Fluency in English.
Previous experience in a similar role within a luxury or premium brand is required.
Working at Prada Group offers a creative and international environment with opportunities for professional growth. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates.
Prada Group values creativity, curiosity, and excellence, fostering a diverse and inclusive work environment. The company is committed to providing equal opportunities and building a respectful workplace for all employees.


Prada Jobs
- TodayMexico City • Mexico
- TodayLondon • UK
- OCT 6Singapore • Singapore
- OCT 6Kuala Lumpur • Malaysia
- OCT 6Kuala Lumpur • Malaysia
- OCT 6Singapore • Singapore
- OCT 3London • UK
- OCT 2Munich • Germany
- SEP 29Venice • Italy
- SEP 29Amsterdam • Netherlands
Keep looking…
Use Cerulean's Luxury Job Search to find other open roles similar to this one: