Prada Senior Client Advisor

London • UK

Tuesday, September 23, 2025

Prada Group, a paragon of luxury and innovation since its inception in 1913, stands as a titan in the luxury fashion sector. Operating across more than 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a workforce representing over 100 nationalities, Prada Group is committed to excellence and diversity in its global operations.

1. Ensure an exceptional and memorable luxury customer experience, prioritizing client needs and expectations.
2. Act as a Brand Ambassador, conveying and promoting Prada's philosophy and values to clients.
3. Achieve individual and team sales targets, proactively enhancing service quality and responding to customer needs both in-store and online.
4. Exceed KPI goals, ensuring superior sales and customer service quality.
5. Demonstrate extensive knowledge of products, Prada's history, culture, and brand DNA.
6. Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
7. Embrace and promote an Omni Channel mindset.
8. Stay informed on fashion trends and competitors to engage and advise customers knowledgeably.
9. Resolve client complaints in collaboration with the line manager and Client Service team.
10. Handle products with utmost care and respect.
11. Utilize company digital tools to provide a comprehensive luxury experience.
12. Conduct customer appointments in-person or virtually.
13. Collaborate with the Back of House team, participating in daily store operations and maintaining organized stock.
14. Comply with company procedures on operational guidelines, stock, security, cash activity, inventory, logistics, and reporting.
15. Foster a positive working environment, embracing diversity and inclusion values.

1. Experience within a luxury or premium brand environment.
2. Understanding of luxury customer service principles.
3. Proven ability to build long-lasting client relationships.

1. Ability to work both independently and as part of a team.
2. Excellent communication and interpersonal skills.
3. Fluency in English.

Previous experience in a similar role within a luxury or premium brand is required.

Prada Group offers a creative and international work environment, fostering professional growth and valuing talent and passion. The company is committed to inclusivity and diversity, ensuring equal opportunities for all candidates.

Prada Group thrives on curiosity and a quest for excellence, valuing the talent and passion of its employees. The company promotes an inclusive work environment, ensuring equal opportunities and embracing diversity as a core value.