Prada Group Client Advisor
The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates in over 45 countries with prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, the Prada Group is committed to excellence and creativity.
- Provide an exceptional luxury customer experience, prioritizing client needs and fostering meaningful relationships.
- Serve as a Brand Ambassador, conveying the brand philosophy and values to clients.
- Achieve individual and team sales targets, acting proactively to ensure optimal service both in-store and online.
- Exceed KPI goals while maintaining high standards of sales and customer service.
- Demonstrate comprehensive knowledge of products, Prada history, culture, and brand DNA.
- Capture and manage customer data in the CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to engage clients effectively.
- Resolve client complaints in collaboration with management and client service teams.
- Handle products with utmost care and respect.
- Utilize digital tools to enhance the luxury experience.
- Conduct customer appointments in-person or virtually.
- Collaborate with the Back of House team, participating in daily store operations and maintaining stock organization.
- Adhere to company procedures regarding operations, security, cash activity, inventory, and logistics.
- Foster a positive work environment by embracing diversity and inclusion values.
- Experience within a luxury or premium brand environment.
- Understanding of luxury customer service.
- Proven ability to build long-lasting client relationships.
- Capability to work both independently and collaboratively.
- Excellent communication and interpersonal skills.
- Fluency in English.
Previous experience in a similar role within a luxury or premium brand is required.
Working at Prada Group offers a creative and international environment with opportunities for professional growth. The company values talent and passion, promoting an inclusive workplace that ensures equal opportunities for all.
Prada Group fosters a creative and international environment, driven by curiosity and the pursuit of excellence. The company values diversity and inclusion, ensuring a fair and respectful workplace for all employees.


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