Prada Department Manager

London • UK

Thursday, October 16, 2025

Prada Group, established in 1913 in Italy, is a global leader in the luxury fashion sector, renowned for its tradition of excellence and innovation. Operating in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from more than 100 nationalities.

1. Lead the department team to exceed financial targets and maximize sales performance.
2. Support the Store Manager in developing and implementing business plans by analyzing departmental performance.
3. Drive the team to surpass KPI targets and promote cross-selling and up-selling.
4. Maintain a strong presence on the shop floor, ensuring exceptional client service.
5. Encourage Omni-Channel awareness and support the use of digital tools to enhance client relationships.
6. Support the development of the e-commerce channel by promptly responding to online orders.
7. Stay informed on market trends and share insights with relevant functions.
8. Ensure visual merchandising aligns with company guidelines to attract clients and maximize sales.
9. Cultivate a client-centric mindset by developing strong client relationships and delivering meaningful after-sales experiences.
10. Manage customer complaints proactively to maintain positive client relationships.
11. Foster team spirit through effective communication and cultivate a positive, energetic environment.
12. Promote open communication within the team and lead morning briefings.
13. Master all company tools and applications and ensure the team is updated with relevant information.
14. Train and inspire the department on product knowledge, sales techniques, and company policies.
15. Identify talent within the team and propose development opportunities to the Store Manager.
16. Ensure team development through coaching and regular follow-ups on individual action plans.
17. Support the enforcement of company procedures relating to cash handling, inventory, and logistics.
18. Contribute to the effective care of company assets and ensure efficient back-of-house organization.
19. Provide feedback regarding departmental needs to the Store Manager and relevant teams.

1. Prior experience in luxury or premium brands.
2. Demonstrated skill in delivering exceptional client service.
3. Strong leadership and motivational skills.
4. Effective communication skills.

1. Ability to drive departmental performance and exceed financial targets.
2. Proficiency in delivering exceptional client service.
3. Strong leadership and motivational skills.
4. Effective communication and collaboration across departments.
5. Staying informed on market trends within the luxury sector.

Experience in high-performing luxury retail settings is essential, with a focus on exceeding financial and KPI targets, identifying commercial opportunities, and contributing to overall store success.

Prada Group offers a creative and international work environment, fostering professional growth and valuing talent and passion. The company promotes an inclusive work environment, ensuring equal opportunities for all candidates.

Prada Group is committed to fostering a creative and international environment where curiosity and the pursuit of excellence drive success. The company values diversity, ensuring a fair and respectful workplace for all employees.