Prada Department Manager

Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and forward-thinking innovation. The group encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi, operating in over 45 countries with a diverse workforce representing more than 100 nationalities. As an employer, Prada offers a creative and international environment, valuing the talent and passion of its employees, which is integral to the company's success and their professional growth.

1. Serve as a brand ambassador and achieve both qualitative and quantitative objectives for the assigned product category department.
2. Manage and motivate the department team to meet sales targets while ensuring an extraordinary client service experience.
3. Ensure exceptional customer service and foster cross-selling among product categories.
4. Analyze department performance and define actions to achieve business objectives.
5. Provide commercial suggestions to the Store Manager.
6. Drive the team to exceed their KPIs and stay updated on market trends, sharing insights with relevant functions.
7. Foster the development of the e-commerce channel.
8. Strengthen customer loyalty and support the sales team in clienteling activities to grow department sales.
9. Train and inspire sales staff in product knowledge, sales techniques, customer service, and company procedures.
10. Identify high-potential collaborators for internal development opportunities.
11. Ensure effective communication and encourage information sharing through ad hoc morning briefings.
12. Guarantee in-depth product knowledge within the department and support product/collection training needs.
13. Provide feedback and suggestions on department needs to the Store Manager.
14. Ensure the visual presentation of the department and efficient back-of-house organization.
15. Protect company assets and maintain staff grooming standards.

1. Business/Retail Management degree or equivalent is a plus
2. Fluent in German and English

1. Passion and knowledge of the managed product category
2. Business-driven mindset
3. Team player with leadership and influence capabilities
4. Strong customer service orientation
5. Confident, enthusiastic, and positive demeanor
6. Problem-solving skills
7. Organized and detail-oriented
8. Interest in luxury fashion, art, and design

Proven experience in a similar role within the luxury fashion industry is required.

Business/Retail Management degree or equivalent is a plus

The role offers a dynamic work environment within a prestigious luxury brand, opportunities for professional growth, and the chance to work with a diverse and talented team.

Prada fosters a creative and international workplace culture, driven by curiosity and the pursuit of excellence. The company values the talent and passion of its employees, encouraging professional growth and innovation.