Prada CRM Instore Manager

Paris • France

Sunday, March 1, 2026

The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing more than 100 nationalities, the Prada Group is committed to fostering an inclusive and dynamic work environment.

1. Ensure the accuracy of customer data inputted by the store team and validate data accuracy in the system.
2. Review and analyze Client Advisors’ performance, including all elements of KPIs and MBOs.
3. Provide Store Managers with individual Client Advisor overviews and strategies.
4. Launch and monitor new CRM systems and functions in-store.
5. Communicate with the local Retail team regarding system enhancements and customer reports.
6. Generate and assist in the interpretation of in-store reports.
7. Manage customer lists and ensure the execution of strategized local marketing activities.
8. Assist Store Managers in setting up in-store CRM action plans, considering the event calendar and business environment.
9. Conduct regular CRM training sessions with sales staff.
10. Support Store Managers in activities related to customer satisfaction surveys, focusing on store feedback collection and customer follow-up actions.

1. Strong experience in retail, ideally as a department or team manager.
2. Proven track record of strong client development.
3. Customer-centric approach with in-store service orientation.
4. Proficiency in main IT and digital tools.
5. Familiarity with Excel functions and analytical skills.
6. Strong interpersonal and communication skills.

Strong experience in retail, ideally as a department or team manager, with a proven track record of client development.

Working in a creative and international environment, with opportunities for professional growth and development.

Prada Group values creativity, curiosity, and excellence, fostering a dynamic and inclusive workplace. The company is committed to equal opportunities for all candidates, promoting diversity and building a fair and respectful environment.