Prada Client Services Advisor

Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation. As a leader in the luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as Prada, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and creativity.

1. Deliver luxury-level client service across all communication channels, ensuring alignment with Prada and Church’s brand values.
2. Address inquiries and requests, including complaints, post-sale service, and product availability, with professionalism and empathy.
3. Consistently achieve or surpass call center metrics while prioritizing service quality and client experience.
4. Exhibit executive presence and polished communication in interactions with clients and internal partners.
5. Cultivate long-term client relationships by personalizing experiences and offering tailored recommendations.
6. Maximize sales opportunities through upselling and cross-selling in consultative conversations.
7. Support clients with post-sale inquiries, ensuring timely and accurate resolution.
8. Collaborate with boutiques and concessions to resolve order-related issues and ensure seamless service.
9. Actively listen to clients, confirm or clarify information, and manage escalated situations professionally.
10. Implement strategies to enhance client retention, repeat sales, and engagement.
11. Balance inbound service responsibilities with outbound sales outreach.
12. Share brand knowledge and product expertise to enhance the client journey.
13. Identify opportunities for new initiatives and service improvements to maximize sales and elevate client experience.

1. Prior experience in luxury retail, high-end client services, banking, hospitality, or airlines.
2. Proven record of delivering premium client experiences.

1. Strong executive communication skills with professional polish and adaptability.
2. Passion for cultivating personalized client relationships to drive sales and loyalty.
3. Ability to manage complex client issues with composure and solutions-oriented thinking.
4. Strong organizational and time management skills.
5. Proficiency with CRM systems and digital tools.
6. Fluency in English; Spanish, Portuguese, or Italian is a plus.
7. Flexibility in scheduling, including extended shifts during peak periods.
8. Executive presence and professionalism.
9. Consultative, client-first mindset with a sales drive.
10. Adaptability in a fast-paced, luxury e-commerce environment.
11. Strong accountability, decision-making, and follow-through.
12. Team-oriented collaborator with a growth mindset.

Experience in luxury retail, high-end client services, banking, hospitality, or airlines is required.

Hourly rate starting at $28.00, annualized at $58,240.00, with potential eligibility for commission, bonuses, and other incentives.

Prada Group offers a creative and international work environment, promoting professional growth through valuing talent and passion. The company ensures equal opportunities and a respectful workplace for all.

Prada Group fosters a creative and international environment, driven by curiosity and a quest for excellence. The company values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.