Prada Client Relations Advisor

Prada is an Italian luxury fashion house and a leading label within the Prada Group, which manages multiple high-end brands. The company is recognized for its craftsmanship, design-led innovation and global retail presence; it offers an international, design-driven workplace attractive to creative and commercially minded talent.

1. Deliver an exemplary in-store experience that embodies the Brand’s philosophy and values.
2. Develop and maintain long-term relationships with clients through personalised service and clienteling.
3. Use CRM and digital tools to manage customer data, follow up on leads and maximise repeat business.
4. Proactively pursue cross-selling opportunities across departments to achieve individual sales targets and KPIs.
5. Maintain up-to-date product and industry knowledge, including fashion trends and competitor activity.
6. Ensure shop floor presentation and visual standards comply with company operational and merchandising guidelines.
7. Handle customer complaints professionally and escalate to the line manager when appropriate.
8. Contribute to store security and loss-prevention measures, remaining vigilant to protect merchandise.

1. Demonstrable passion for client service and sales.
2. Proven ability to build and sustain long-lasting client relationships.
3. Strong communication and interpersonal skills; ability to engage diverse clientele.
4. Capacity to work effectively both independently and as part of a team.
5. Good command of English; Mandarin is an advantage.
6. Enthusiasm for luxury fashion, art and design, with solid knowledge of the relevant product category.
7. Problem-solving mindset, curiosity and commercial awareness.

1. CRM
2. Digital tools
3. Clienteling
4. Visual merchandising
5. Cross-selling
6. Loss prevention
7. Product knowledge
8. Excellent communication
9. Interpersonal skills

Experience in retail sales or a client-facing role within luxury fashion, demonstrating successful client development and measurable sales results.

High school diploma or equivalent; vocational or tertiary education in fashion, luxury retail, marketing or a related discipline is advantageous.

The Prada Group cultivates a creative, international environment that values curiosity, design excellence and professional growth. Teams are motivated by craftsmanship and innovation, and the company promotes inclusivity and equal opportunity across its global workforce.