Prada Client Experience Manager

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation in the fashion industry. As a global leader, the Group encompasses prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, operating in over 45 countries. With a diverse workforce representing more than 100 nationalities, Prada Group is renowned for its commitment to excellence and creativity.

1. Cultivate a robust client network through strategic meetings and events to enhance sales and expand the client portfolio.
2. Develop and manage client relationships by collaborating with luxury service providers and implementing bespoke services for selected hotels.
3. Coordinate private client appointments in alignment with regional and corporate guidelines.
4. Analyze data for the Luxury Loyalty Program Benchmark to inform strategic decisions.
5. Ensure in-store experiences meet client expectations and corporate standards in partnership with the Regional Client & VIC Development Senior Manager.
6. Gather and share insights from store feedback on client engagement activities.
7. Maintain awareness of competitor activities and VIC experiences.
8. Propose and implement Prada experiences to drive client engagement and business growth.
9. Define and coordinate material and tool needs for client experiences.
10. Support and attend regional Prada experiences and events.
11. Conduct post-event analysis and coordinate follow-up activities.
12. Monitor and report on VIC business performance, supporting related initiatives.
13. Coordinate with the Retail Events team to ensure impactful client activations.
14. Manage special custom orders for high-net-worth individuals and oversee operational follow-up.
15. Collaborate with the CRM team to develop strategies for VIC segment growth.
16. Support PR activities involving celebrities when necessary.
17. Monitor client service quality and provide actionable feedback.
18. Coach Store Managers and in-store roles on network development and client relationship building.
19. Resolve sensitive issues involving top clients.
20. Contribute to store team training on luxury service standards and Prada brand values.

1. Bachelor’s or Master’s Degree
2. Proficiency in English
3. 3-5 years of experience in client experiences and development within the luxury industry

1. Project management skills
2. Strong interpersonal and communication skills
3. Ability to analyze and interpret data
4. Proficient in developing and maintaining client relationships
5. Capability to manage and execute events and activations

3-5 years of experience in client experiences and development within the luxury industry is required.

Bachelor’s or Master’s Degree

Prada Group offers a creative and international work environment that values talent and passion, fostering professional growth. The company is committed to inclusivity and diversity, ensuring equal opportunities for all employees.

Prada Group promotes a culture of creativity and excellence, driven by curiosity and the pursuit of innovation. The company values diversity and inclusivity, providing a respectful and fair workplace for all employees.