Prada Client Advisor

Prada, a prestigious name in the luxury fashion industry, is renowned for its commitment to innovation and excellence. As part of the Prada Group, which includes esteemed brands such as Miu Miu, Church's, and Car Shoe, Prada operates globally, offering a dynamic and culturally diverse workplace. The brand is synonymous with sophisticated style and cutting-edge design, making it a coveted employer for those passionate about luxury fashion.

1. Create a welcoming environment and provide exceptional service to clients, ensuring their needs are met and expectations exceeded.
2. Exceed individual sales targets and contribute to the overall success of the store.
3. Demonstrate extensive knowledge of Prada products, history, and brand values.
4. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
5. Embrace and promote an Omni Channel mindset, integrating in-store and online experiences.
6. Stay informed on fashion trends and competitors to engage customers effectively.
7. Resolve client complaints with professionalism, liaising with management and client services as needed.
8. Utilize digital tools to enhance the luxury customer experience.
9. Conduct customer appointments both in-person and virtually.
10. Collaborate with back-of-house teams to maintain organized stock and support daily operations.
11. Ensure compliance with company procedures and policies, including security and inventory management.
12. Foster a positive team environment, embracing diversity and inclusion values.

1. Proven experience in luxury retail or a similar customer-facing role.
2. Strong understanding of luxury fashion and brand dynamics.
3. Ability to exceed sales targets and KPIs consistently.

1. Excellent communication and interpersonal skills.
2. Passion for building long-lasting client relationships.
3. Problem-solving abilities and curiosity about luxury fashion and design.
4. Ability to work both independently and as part of a team.
5. Proficiency in using digital tools and CRM systems.

Experience in luxury retail or a similar customer-facing role is required, with a proven track record of exceeding sales targets and delivering exceptional customer service.

High school diploma or equivalent; further education in fashion or business is advantageous.

Prada offers a creative and international environment, fostering a culture of curiosity and excellence. The brand values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.