Prada Client Advisor

Singapore • Singapore

Monday, March 24, 2025

The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. With iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi, the group operates in over 45 countries and employs individuals from more than 100 nationalities. As part of a global luxury conglomerate, Prada offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.

1. Deliver an extraordinary and memorable luxury customer experience, ensuring the client is the focal point and addressing their needs and expectations.
2. Achieve individual and team sales targets, contributing to the store's overall success.
3. Exceed KPI goals by providing high-quality sales and customer service.
4. Demonstrate comprehensive knowledge of Prada products, history, culture, and brand DNA.
5. Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
6. Embrace and promote an Omni Channel mindset.
7. Stay informed on fashion trends and competitors to engage customers and provide informed advice.
8. Resolve client complaints in collaboration with line managers and the Client Service team.
9. Handle products with the utmost care and respect.
10. Utilize company digital tools to offer an integrated luxury experience.
11. Conduct customer appointments in person or via virtual meetings.
12. Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
13. Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
14. Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

1. Passion for human relations and sales
2. Problem-solving skills and curiosity
3. Interest in luxury fashion, art, and design
4. Experience in building long-lasting client relationships
5. Ability to work both independently and as part of a team
6. Excellent communication and interpersonal skills
7. Passion and knowledge of the managed product category

Experience in luxury retail or a similar customer-facing role is preferred.

Employees benefit from a creative and international environment, professional growth opportunities, and a commitment to diversity and inclusion.

Prada fosters a creative and international work environment where curiosity and the quest for excellence drive success. The company values diversity and inclusion, encouraging open communication and collaboration among its teams.