Prada Client Advisor

Prada is an Italian luxury fashion house and a core brand within the Prada Group, recognised for its leather goods, ready-to-wear, accessories and commitment to craft and innovation. As an employer, Prada attracts international talent and emphasizes creativity, excellence and professional growth within a global, design-led environment.

1. Deliver an exceptional, personalised luxury customer experience in accordance with the Brand’s client journey standards.
2. Drive individual and team sales performance to achieve targets and KPIs through active selling, cross-selling and clienteling.
3. Capture and maintain accurate customer data in the Company CRM to develop long‑term client relationships and repeat business.
4. Embrace and apply an omnichannel approach to serving clients, integrating in-store and digital touchpoints.
5. Maintain comprehensive product and market knowledge, keeping up to date with fashion trends and competitive activity.
6. Ensure the salesfloor and visual merchandising meet Company operational standards and contribute to store presentation.
7. Manage customer enquiries and complaints professionally, escalating to the line manager when appropriate.
8. Contribute to loss‑prevention and store security procedures and foster a cooperative, inclusive team environment.

1. Proven ability to build and sustain long‑term client relationships and deliver personalised service.
2. Strong interpersonal and communication skills with a client‑centric attitude.
3. Demonstrable commercial orientation: target driven, resilient and able to prioritise sales opportunities.
4. Capacity to work effectively both independently and as part of a team, supporting colleagues and store initiatives.
5. Passion for luxury, fashion, design and the product category being managed.
6. Spanish language skills preferred.

1. CRM
2. Omnichannel retailing
3. Clienteling
4. Visual merchandising
5. Cross-selling
6. Loss prevention
7. Product knowledge
8. Interpersonal communication

Previous retail experience is required, preferably within luxury or premium brands, with a demonstrated track record of client relationship building and meeting sales targets. Experience using CRM systems and working in an omnichannel environment is advantageous.

High school diploma or equivalent; vocational training or coursework in retail, luxury retail or fashion is preferred.

Prada cultivates a creative, international workplace that values craftsmanship, design sensibility and professional development. The company promotes diversity and inclusion and seeks individuals motivated by excellence, collaboration and curiosity.