Prada Client Advisor

Oslo • Norway

Thursday, April 3, 2025

Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. As a global leader in luxury fashion, the Group encompasses iconic brands such as PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. Operating in over 45 countries, Prada Group values diversity, employing individuals from more than 100 nationalities, and is committed to fostering a creative and international work environment.

1. Ensure an extraordinary and memorable luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
2. Promote the brand philosophy and values to clients, guiding them into the world of Prada brands.
3. Achieve individual and team sales targets, proactively ensuring the best service both in-store and online.
4. Exceed KPI goals, ensuring high-quality sales and customer service.
5. Demonstrate comprehensive knowledge of products and the history, culture, and DNA of Prada and Miu Miu.
6. Capture customer data in the company CRM to maintain and develop client relationships for personalized service and future opportunities.
7. Embrace and promote an omni-channel mindset.
8. Stay informed on fashion trends and competitors to discuss with customers and provide advice.
9. Resolve client complaints with the line manager and client service team when necessary.
10. Operate with care and respect for products.
11. Utilize company digital tools to offer a complete and integrated luxury experience.
12. Host and conduct customer appointments in-person or virtually.
13. Collaborate with the back of house, participating in daily store operations and maintaining an organized stock room.
14. Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
15. Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

1. Previous experience with premium or luxury brands

1. Solid knowledge of luxury products
2. Familiarity with KPIs
3. Good communication and interpersonal skills
4. Fluency in English and Norwegian

Previous experience in a premium or luxury brand environment is required.

Employees benefit from working in a creative and international environment that values talent and passion, leading to professional growth.

Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values diversity and inclusion, promoting a positive and collaborative workplace culture.